Privacy Policy

HomeCompass is a property-search service operating in Kenya. We help people find verified houses and apartments to rent or buy, mainly through our website and a WhatsApp assistant. You can reach us at hello@homecompass.co.ke.

• Information you give us directly: your name, phone number, email address and any details you type into forms on our website.
• WhatsApp conversation information: your WhatsApp phone number, your WhatsApp profile name where WhatsApp provides it, and the content of the messages you send to and receive from our assistant.
• Property-search preferences: the town or estate you are searching in, your budget, number of bedrooms, property type, amenities you ask for, listings you view or save, and viewing requests you make.
• Partner information: if you list a property as an agent or landlord, we collect your account details, contact information, listing details, media you upload and the documents you submit for verification.
• Technical information: basic usage and device information generated when you visit the website, and records of errors or service events.

• To understand what you are looking for and suggest matching properties.
• To reply to your WhatsApp messages and continue your conversation where you left off.
• To arrange viewings and connect you with the agent or landlord for a listing.
• To verify agents and landlords and to review listings before they are published.
• To operate, secure, troubleshoot and improve our service.
• To send you service-related messages, and to meet legal or regulatory obligations.

We do not sell your personal information. We share your contact details with an agent or landlord only when you ask us to arrange a viewing or make contact.

Your information is stored in a managed cloud database and file storage used by HomeCompass, protected by access controls so that only authorised staff and the systems that run the service can access it. Because these providers operate internationally, your information may be stored or processed on servers outside Kenya. We take reasonable technical and organisational measures to protect your information, but no online service can be guaranteed to be completely secure.

• WhatsApp / Meta Platforms: messages you exchange with our assistant are delivered through the WhatsApp Business Platform and are also subject to Meta’s own privacy terms.
• AI services: we may pass the text of your request to an AI provider so it can be interpreted and matched to listings. We do not send AI providers more personal information than is needed to answer your request.
• Hosting, database and storage providers: used to run the website and store listings, media and conversation records.

These providers process information on our behalf under their own terms. We are not responsible for how independent third parties, such as agents or landlords you choose to contact, use information you share with them directly.

We keep WhatsApp conversation and search-preference records only as long as needed to provide a continuous service and to keep basic operational records, and we review and remove inactive conversation data periodically. Account, listing, verification and payment records are kept for as long as the account is active and afterwards for as long as we reasonably need them for legal, accounting or dispute-resolution purposes. When information is no longer needed, we delete it or remove details that identify you.

Subject to applicable Kenyan data-protection law, you may ask us to give you a copy of the personal information we hold about you, correct information that is wrong, delete your information, or stop using it for a particular purpose. You can also stop messaging our WhatsApp assistant at any time, or ask it to forget your saved search preferences. We will respond to requests within a reasonable time and may need to confirm your identity first.

To request deletion of your HomeCompass account or selected eligible personal data, follow the steps in our Account and Data Deletion Policy or email hello@homecompass.co.ke.

HomeCompass is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will remove it.

We may update this policy from time to time. The date at the top of the page shows when it was last changed, and continued use of HomeCompass after an update means you accept the revised policy.

Questions about this policy or your information? Email hello@homecompass.co.ke.