HomeCompass Account and Data Deletion Policy

Email hello@homecompass.co.ke with the subject HomeCompass Account Deletion Request. You do not need to sign in or regain access to your account before making a request.

Opening the email link prepares a draft in your email app. You must send the email to submit your request; opening the link does not submit a request or delete your account.

• Your registered full name.
• Your account email address, if applicable.
• Your associated phone number, if applicable.
• A clear request to delete your HomeCompass account.

We may require reasonable identity verification before acting to protect your account and prevent someone else from deleting your data. Never send your password.

Depending on your account and the applicable retention requirements, deletion may include:

• Your account profile and contact details.
• Saved properties and searches held by HomeCompass.
• Viewing requests and associated personal information.
• Eligible personal data and uploaded documents associated with landlords, agents and property managers.
• Other associated personal information that HomeCompass no longer has a lawful reason to retain.

Some saved homes and search preferences are stored only in your browser, rather than linked to your account. HomeCompass cannot remotely erase that device-only data; you can remove it by clearing HomeCompass site data in each browser you used.

Agency-owned listings or shared agency records may need to remain associated with another authorised account. They are reviewed before any account deletion so that shared records are not deleted indiscriminately. Keeping a listing does not automatically justify keeping unnecessary personal information about you.

• Legally required accounting and transaction records.
• Information necessary for fraud prevention, security, disputes, legal claims or compliance with applicable law.

Retained data should be limited to what is necessary for the relevant purpose and deleted when the retention requirement ends. Where retention affects your request, HomeCompass will explain the relevant limits as appropriate.

You can request deletion of eligible personal data without deleting your account. Email hello@homecompass.co.ke with the subject HomeCompass Data Deletion Request, identify the data you want removed, and include the relevant account details listed above. Identity verification and lawful retention requirements still apply.

HomeCompass will acknowledge requests and process verified account or selected-data deletion requests within a reasonable period, subject to identity verification, technical requirements and lawful data-retention obligations. Where appropriate, we will explain any significant delay to you.

A request is not confirmation that deletion has been completed. HomeCompass will confirm the outcome after processing and explain any relevant data that must remain. We do not promise automatic or complete deletion of data that cannot be reached or lawfully removed.

Email: hello@homecompass.co.ke

Privacy policy: https://homecompass.co.ke/privacy-policy

Website: https://homecompass.co.ke

If your device cannot open an email link, compose an email manually using the address and subject above.